To understand the importance of KPIs (key performance indicators), it is useful to think about the journey of a ship: the captain must have the essential tools to know where the ship is headed and what problems are on the horizon. These tools will help the captain make timely decisions and reach the destination successfully. Not […]
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After-sales is a strategic area of the dealership. It defines a large portion of the customer experience and represents a critical share of the business’s profitability. In Part 1 of this article, we explored how a management and accounting system is essential to transforming after-sales into a profitable business unit through: In this second installment, we present four additional capabilities focused on moving from reactive […]
The difference between a generic ERP and a DMS (dealership management system) isn’t apparent in everyday tasks, but in the satisfactory resolution of specific business situations. In this article, we delve into some of these differentiating features.
A problem doesn’t have to be a crisis; it can be an opportunity to address it promptly. This article enumerates common issues that tend to recur in dealerships, and some strategies to eliminate them.
During our recent visit to NADA 2024, the largest automotive industry expo in North America, the focus was once again on the need for the after-sales department to become a key player.
In the ever-changing world of auto dealerships, every moment counts. Managers, your quest is clear: providing your customers with an excellent experience while optimizing your operations for efficiency. Your DMS can help…let’s see how through some real-life examples.
Did you know that customers are willing to pay up to 16% more for a product if they are offered a great purchasing experience? This fact reinforces the need to actively work on customer satisfaction and retention. In this article we will tackle three key points in aftersales to offer a superior customer experience.
This series of articles addresses common situations that can cause a dealership to lose money (money leaks, fraud situations, and untapped sales opportunities), and the strategies you can implement to address them. In this article we will analyze some of the most common situations through which a dealership can lose money in the Service Department. […]
Knowing your customers and their needs, and having tools to sell them exactly what they want, are the three key aspects dealers should take into account when looking to increase sales and grow.