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Tag: Services

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4 Key Areas Where a DMS Strengthens Dealership After-Sales (Part 2) 

After-sales is a strategic area of the dealership. It defines a large portion of the customer experience and represents a critical share of the business’s profitability.  In Part 1 of this article, we explored how a management and accounting system is essential to transforming after-sales into a profitable business unit through:  In this second installment, we present four additional capabilities focused on moving from reactive […]

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4 Key Areas Where a DMS Strengthens Dealership Aftersales (Part 1)

Aftersales is a strategic area within a dealership. It defines a large part of the customer experience and also represents a key portion of overall business profitability.

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Steps to Optimizing Efficiency and Productivity in Your Dealership’s Service Department 

Effective workshop management is imperative for the Service Manager, whose goal is to ensure that each work hour is used efficiently, not only to cover the dealership’s fixed costs, but to transform the Service Department into a profit generator.