For several months now, we’ve been working on improvements to provide the best possible support and guidance to our DMS users.
Today, the Autologica support structure includes:
- Account Manager – A dedicated ATL team member is assigned to each dealership, who is familiar with its processes and workflows, and who centralizes communications and is the daily point of contact.
- Support Issue Platform – A channel where queries can be submitted and are handled by the Account Manager for resolution.
- On-site Visits – We can schedule on-site visits to see how the dealer is using the DMS, suggest improvements, and implement new features.
- E-learning Platform – Free online courses that users can take to learn about each module.
- Training | Every month we offer exclusive training sessions for our customers and have a course calendar tailored to each brand.
Now, our support strategy is expanding with AVA, an AI agent that, through natural conversation, guides users in resolving issues and answering questions. AVA is available 24/7.
Users simply enter a chat and interact with AVA to find solutions to the problems they are facing. Our virtual assistant can walk them step-by-step through configuration processes, suggest solutions with links to the Help Center, check for common operational errors in Sky DMS, and, if necessary, create a support issue in Jira.
Benefits of AVA for Autologica Users
- Faster issue resolution: AVA can understand the context and complexity of a issue within seconds.
- Streamlined experience: Manage everything from a single chat.
- Transparent tracking: Access the issue directly through a link.
