Fraud situations and money leaks are becoming more common in dealerships around the world and dealers are, in many cases, unable to prevent them or are unsure how to act once they are detected. No dealership wants to lose money due to theft, negligence, or deficient processes, nor do they want to see their reputation […]
We all know the phrase ‘practice makes perfect’, and as every popular saying it is partly true. However, in the dealership industry we must complement employee expertise with other tools and strategies because of the speed of technological progress, customer changes in habits, an increasingly aggressive competition, and OEM requirements.
A Parts Manager aims to satisfy customer orders as well as provide the necessary parts for the workshop to repair a vehicle. This is why controlling each process of the daily workflow is essential to achieving a 100% fulfillment indicator and satisfy all parts sales opportunities.
What does a Sales Manager need in order to boost the department’s performance and profitability? They need tools and reports that allow them to: Measure sales force productivity. Is each team member making the most of each lead? See all the information recorded in the CRM Analyze how many calls are necessary to close a […]
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