The Parts Department, despite being a highly profitable area, is not fully exploited by many dealers. Part I of this article presented solutions to obtain maximum benefits in this department through improved interactions with customers.
Category: Parts
A Parts Manager aims to satisfy customer orders as well as provide the necessary parts for the workshop to repair a vehicle. This is why controlling each process of the daily workflow is essential to achieving a 100% fulfillment indicator and satisfy all parts sales opportunities.
Large dealers make massive purchases of parts that due to space constraints are sometimes stored at different locations. When a customer places an order at the parts counter, the parts staff can face this type of situation:
A dealership’s Parts Department is prone to 2 critical situations: Stock shortages. When the dealer cannot meet a request from a customer or the Service Department. This can result in lost sales and lost customers. Overstock. Purchasing excessive quantities of parts may avert stock shortages, but greatly increases the risk of creating obsolete inventory. Both […]