The effect of the global crisis on the automotive industry is no news, and is clearly reflected in the data of the latest reports:
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KPI Library | Labor Analysis
This KPI provides the Service Manager with monthly and year-to-year comparisons of the hours and amounts billed to customers for work performed by the dealership’s technicians. Information can be analyzed at the workshop level and for each technician.
KPI Library | Effective Labor Rate
Effective Labor Rate is a calculation that shows what a dealership’s Service Department makes per billed hour. The formula for this KPI is: Total Labor Sales / Total Labor Hours.
This indicator allows for interannual and monthly comparisons of the hours billed and the amounts billed in the workshop. It can be obtained both at the workshop level and for each mechanic.