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The global financial crisis is severely affecting the automotive industry. In difficult times like these, it is vital for companies to center their efforts on three main imperatives:

Here is the third part of our list of reports a good DMS should provide to help dealers in times of crisis. In difficult times like these, it is vital for companies to center their efforts on three main imperatives:

Here is the second part of our list of reports a good DMS should provide to help dealers in times of crisis. In difficult times like these, it is vital for companies to center their efforts on three main imperatives:

A good CRM software provides features which help the dealer retain customers and increase sales. Most of these features are based on the interaction with current and potential customers, and can be automated. The key is to know the potential of the CRM tool we use.

The successful implementation of a CRM should display the dealer’s sales process accurately.

Fraud situations and money leaks are becoming more common in dealerships around the world and dealers are, in many cases, unable to prevent them or are unsure how to act once they are detected. No dealership wants to lose money due to theft, negligence, or deficient processes, nor do they want to see their reputation […]

A Parts Manager aims to satisfy customer orders as well as provide the necessary parts for the workshop to repair a vehicle. This is why controlling each process of the daily workflow is essential to achieving a 100% fulfillment indicator and satisfy all parts sales opportunities.

Before hiring a salesperson for the sales team their profile is analyzed in detail; the same happens when you design the stages of the sales process. Each process related to the sale involves a great investment of time…  but is the same effort and time invested in choosing a CRM that adapts to these processes?

Not too long ago vehicle dealers considered implementing a CRM in their sales structures to be an unnecessary expense and an expendable tool. Today that trend has completely changed and in this digital age having a CRM is a must if you want to work efficiently, multiply sales and differentiate yourself from the competition.