The success of a company depends on making the right decisions, and the best decisions depend on having the right information. Key Performance Indicators offer that information, and tell management if each department and each resource is on track towards their objectives.
Not all vehicle sales are profitable, so it is important that dealers analyze the cost of each and every transaction. Many dealers fail to do this, usually because their business management systems don’t provide this information in a clear and useful manner.
There is a debate around the purchase experience that new generations of buyers expect. One side of the argument says they are looking for fast, digital, stress-free, and dynamic experiences in which they can keep control of the situation.
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