To counteract this, a solid implementation team, with well-oiled tasks and processes, and on-hand to assist, is essential for a seamless transition. This was the case for Tortola Auto Group (TAG).
TAG is a Hyundai, Ford, VW, Changan and Honda vehicle dealership in the British Virgin Islands. In addition, they sell parts and accessories, and offer a unique after-sales experience, totally focused on customer satisfaction.
“We were very anxious about the DMS change, something that did not seem like an easy task. One of our biggest concerns was data migration. However, we were able to work ahead of time with the Autologica team, where we had their full attention and an immense sense of comfort throughout the entire process.”
Tortola Auto Group
Say Goodbye to Spreadsheets
Autologica Sky DMS lets dealerships forget bothersome spreadsheets, and saves managers and staff many hours previously spent preparing, organizing and analyzing them. Having a DMS that unifies business management information is vital for laying the foundations for growth, and for transitioning to making decisions based on real-time information.
“One of the great benefits of Autologica is the way everything is integrated across departments. Before, we used Excel spreadsheets where we recorded some operations that we then had to manually enter into the previous system. We no longer have to do that, because now with Autologica, all operations can be tracked and have the transactions of the different areas linked to each other.”
Tortola Auto Group
Solutions That Enhance a Unique Customer Experience
There are many actions dealers can carry out to search for, attract, and obtain new customers, as well as to retain them and build loyalty. Without downplaying the different stages of the purchasing process, one of the contact points that represents a great challenge and unmatched opportunity is when the customer arrives at the workshop.
At this stage the customer experience can be maximized by providing differential attention. To do this, dealers need to have tools that automate tasks and save time.
“We use DealerTablet in the workshop, and we save the customer a lot of time by quickly receiving their vehicle with the checklist we configure, the customer then signs on the tablet, and the repair order is automatically created in the DMS. Previously, we schedule the appointment in Appoint365 where, after the delivery of a new unit, we schedule appointments one month from the date to proactively call customers and arrange the appointment for the first service. We can see all the appointments registered in the shared calendar, anticipate and see how many customers are coming, who they are, and prepare adequately for the workshop’s working day”.
Tortola Auto Group.
Autologica connects across departments and processes in the dealership, simplifies tasks, saves time, and helps dealers improve the customer experience.
