However, the experience can be marred by a lack of communication between the departments involved in the delivery, issues arise, and the customer receives a call informing them that their vehicle is not quite ready for delivery.
The vehicle delivery experience should be both rewarding for the customer and a professional, orderly process that ensures it is carried out correctly: a reasonable wait time, controls to ensure the vehicle has the requested accessories, and verification that all billing aspects and legal requirements are correct.
How Delivery Appointments Can Help
The Delivery Appointments feature in Autologica Sky DMS allows dealerships to schedule and manage vehicle deliveries.
“The Delivery Appointments feature provides benefits both internally, as it enhances synergy between the Sales and Aftersales departments, and externally, because it ensures that the customer has the best experience when they receive their new vehicle, without delays.”
Jorgelina Perez, Senior Analyst at Autologica
The sales administrator, responsible for contacting the customer when the vehicle is ready, will create an appointment where they record details of the accessories included with the vehicle, such as window tinting or roof rails. This information is sent to the Aftersales Department so they can prepare the necessary parts and block time for their installation.
The Delivery Appointments feature also helps prevent issues such as a lack of parts or unprepared accessories.
Benefits
- Reduces customer wait time: coordinate everything in advance, avoid rescheduling appointments.
- Ensure parts availability: ensure that parts are ready to avoid unexpected delays.
- Optimizes interdepartmental coordination: ensure that all departments are aligned for the delivery.
- Increases customer satisfaction: vehicle delivery is the culmination of the buying experience; proper management can strengthen customer satisfaction and foster long-term loyalty.
