A customer arrives at your dealership looking for a vehicle part that is out of stock, so they place an order with you. After waiting several days, the customer calls to inquire about their part, only to find out that the part had arrived but that the dealership forgot to let them know.
Even worse, consider a scenario where a customer who reserved a part doesn’t receive it because it was mistakenly given to another customer who ordered it later. Or perhaps the part was available at another branch, but due to a lack of communication and internal coordination, employees never transferred it. These issues are more common than you might think and can seriously impact operational efficiency and the perception of service at the dealership.
In this article, we explore two features in Autologica Sky DMS that are specifically designed to prevent these issues.
Parts Reservations
The parts reservation feature allows customers to reserve parts. The DMS assigns a priority to each request, ensuring that when the parts arrive, they are delivered to each customer based on the order in which they were reserved and the assigned priority.
Intelligent Management of Pending Parts
When a customer’s parts arrive at the dealership, Autologica Sky DMS automatically notifies them. This minimizes the risk of forgotten orders, improves customer satisfaction by keeping them informed, and prevents order buildup near the counter.
Key Benefits
These features not only enhance operational efficiency but also increase customer satisfaction:
- Lower wait times: Customers receive their parts faster.
- Optimized inventory Levels: Obsolete parts in one branch can be used in another.
- Improved communications: Automated alerts ensure customers are informed and eliminate the need for manual follow-up.
Implementing parts reservations and the intelligent management of pending parts with Autologica Sky DMS resolves common issues in dealerships and elevates the levels of service and customer satisfaction.
Are you ready to take parts management at your dealership to the next level? Contact us today to discover how Autologica Sky DMS can transform your business.
