For a while now, the workshop has been turning into the main protagonist at the dealership. Partly because vehicle sales dropped (due to the chip crisis, the pandemic, etc.), and partly because the true potential of each contact between the workshop and customers was discovered.
In this context, it is important that dealers maximize the profitability of the Service Department because, in a certain way, it is alleviating the decline in vehicle sales. Autologica Sky DMS provides tools to address this context through several features and tools that help dealers:
- Take advantage of 100% of the sales potential of each customer
- Measure the efficiency and productivity of the workshop to improve KPIs
- Automate time-consuming tasks
Autologica Sky DMS
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Take Advantage of 100% of the Sales Potential of Each Customer
Each customer vehicle has an average annual consumption of services and parts, and this information is recorded by Autologica Sky DMS. With this data, dealers know which customers are consuming their potential and which are not. For the latter group, the DMS provides reports so dealers can contact customers who should be coming into the Service Department but are not.
Dealerships that use this information can:
- Prevent customers from going to the competition
- Offer a differential service by anticipating customer needs, and explaining what work their vehicle needs
- Increase revenue
- Take advantage of each contact to cross-sell
Measure the Efficiency and Performance of the Workshop to Improve KPIs
For any Service Manager, it is key to have a workshop where billable every hour is used and where each technician performs their work within the expected time. The objective of this is to guarantee that the Service Department not only covers the fixed costs of the dealership but also becomes a profit generator.
To calculate these KPIs, Autologica Sky DMS allows each technician to tap job start and end times on a touch screen, or indicate delays so that the Workshop Manager can resolve them. This information has three objectives:
- Measure efficiency and productivity reliably
- Quickly detect delays
- Simplify the billing of repair orders
Automate Time-Consuming Tasks
In the journey between when a customer books a workshop appointment and when it is billed, there can be a significant amount of downtime that, if calculated, may result in hundreds of hours a month that could have been spent on profitable work. This means that the dealer is leaving money on the table.
To make the most of every minute in the workshop, Autologica Sky DMS simplifies and automates several points along this journey:
- Online workshop appointment scheduling | Customers can book, reschedule, and cancel appointments online, without having to call the dealership. The dealer knows in advance the work that each customer will requires and can prepare accordingly.
- Digital vehicle reception checklist | The Service Advisor does not have to manually complete the checklist because it is completed digitally on a tablet. Once the inspection is done, the information automatically travels to Autologica Sky DMS and generates the repair order, avoiding duplicating the information.
- Web Panel to know the monitor the status of each repair order | The Service Manager can control the status of each job to detect delays or if their intervention is required. The Panel is updated automatically, avoiding having to ask each operator about job status.
- Agile billing | Once all the work is done, Autologica Sky DMS takes all the necessary parts and job information, and generates the invoice. The customer receives an alert to pick up their vehicle and, once the work has been paid will receive the corresponding invoice.
Hours saved every month and new sales opportunities mean that, if used correctly, your DMS can have an extremely high ROI at the same time that it strengthens the Service Department.
